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COVID-19 PROCEDURES

The Villa Copenhagen guidelines to keep you safe and prevent the spread of COVID-19

At Villa Copenhagen, we will at all times follow current rules and regulations from the Danish government. Here are our guidelines to secure a safe and pleasant environment during your stay and/or visit to our restaurants and bars.

HIGHLIGHTS

- You do not need to present a valid Corona pass to stay at Villa Copenhagen, however, a valid Corona pass is mandatory to visit our restaurants & bars when open*
- Face masks are required while standing when visiting Courtyard, our breakfast restaurant Public, Brasserie Kontrast and our bar T37, but not on other parts of the hotel premises
- All Villa staff in direct contact with guests will be wearing face masks
- Hand sanitizers are distributed throughout the premises of the hotel
- Regulations as for distancing, sitting and standing, will apply
- *As of December 19th, T37 and Brasserie Kontrast are closed until further notice due to the government-imposed restrictions


Please do not hesitate to contact us if you have any questions or concerns.

CHECK-IN OPTIONS have been modified to avoid congregating at the front desk area, this including:

- Possibility to schedule check-in time with private meet and greet
- Keyless entry/remote check-in through the Nordic Choice App (download in Apple App Store and Google Play)
- Personal check-ins using open air spaces
- Virtual check-out via our communication system (text messages)
- For guests using keys, key cards will be suspended for 72 hours before being used again by another guest

- You do not need to present a Corona pass to stay at Villa Copenhagen, however a valid Corona pass is mandatory to visit our restaurants & bars
- You do not need to wear a facemask on the hotel premises, except from in our restaurants and our bar T37

BELL SERVICES AND HELP WITH LUGGAGE is on the guests request only.

RESTAURANTS & BARS

- T37 and Brasserie Kontrast are closed until further notice due to the government-imposed restrictions
- Courtyard is open from 7:30 - 23:00.
- A valid Corona pass is mandatory to visit our breakfast restaurant Public, our restaurant Brasserie Kontrast and our bar T37
- Face masks are required when entering and while standing when visiting Courtyard, our breakfast restaurant Public, our restaurant Brasserie Kontrast and our bar T37

POOL & WELLNESS

- The pool is open all day, everyday. Please note that we will send you a link before your arrival to book your 30-minute time-slot at a fee.

HOUSEKEEPING and the presence of our staff is increased through:

- Higher frequency of cleaning in public spaces & extra attention to disinfecting often touched surfaces
- Staffs hands are washed with soap more often, and always after a cleaning. Hands are dried with paper, not towels. All staff always wear clean uniforms for each shift and no jewelry, watches etc. are worn.
- Rooms are cleaned carefully between each guests stay, cleaning the room when it is empty and by airing it out.
- Usual routines for periodic cleaning and daily routines are followed, but with an extra caution to wipe and disinfect door handles, faucet handles, remote controls, and other handles and high-contact surfaces, such as, on-and-off switches for lights, and other electronics. Peepholes are also cleaned, as well as elevator buttons, self check-in stations, bannisters on the staircases, etc.
- All towels, bed sheets and glasses in the room are replaced regardless of whether they have been used or not.
- All cleaning equipment is always disinfected after each use.
- Cleaning will be done in front of the guests, if this does not hinder logistics and noise, as cleaning personnel cannot wait until the premises are empty of guests. The more people are using the facilities, the more frequently the facilities are cleaned. In case of higher occupancy constant disinfection of surfaces such as handles, rails, chairs, benches, counters etc. are performed at least once every hour.