TERMS & CONDITIONS

Booking

Confirmation of the number of people, the price, accommodation extras such as dining options and additional products will be included in the booking confirmation guests will receive following booking.

Price Agreement validity

The agreed prices are binding for both parties and the hotel reserves the right to adjust prices as a result of changing in costs of increased taxes, or other circumstances beyond the hotels' control.

Change and Cancellation

There are several valid ways to change reservations, depending on what reservation you've made. Please consult your booking confirmation to more information on your change and cancellation terms and conditions.

Payment

If you pay by cash, the hotel will demand either a cash deposit on check-in or a credit card guarantee.

Villa Copenhagen will accept payment by the following credit card companies: Visa, American Express, MasterCard, Dankort, Eurocard, Diners or Alipay

By approving these terms and conditions, you also approve that your card is stored and charged for later purchases. The card number is stored securely with our payment provider Nets and we will never have access to the actual card number.

Invoice Policy

An invoicing agreement has to be made in advance. In this case a credit check will be done. Stays with a cost of less than DKK 5.000, can not be paid by invoice.

Disposal of the Room

Responsibility for damage

The person whose name the reservation is under is responsible for damages to the premises as a result of negligence or unacceptably behavior of guests.

Force majeure

Events outside the agreement party control - such as strikes, lockouts, fire, etc., which makes it impossible to fulfill the obligations in this agreement - gives the right to terminate the agreement without liability.

Venue

All disputes arising between parties in this agreement, or on other grounds, or between the guest and the hotel, will be treated under Danish law. If the dispute is not solved it will fall under the hotel property jurisdiction.