Terms and Conditions
Terms and Conditions
The following describes Villa Copenhagen’s general terms and conditions. These terms and conditions govern all bookings made with the hotel via the website, in the app, directly via email or phone, or arranged by third parties. For questions, please contact Villa Copenhagen.
1. Reservation
The number of guests, price, accommodation and other products and services to be provided by the hotel is stated in the confirmation received by the guest after ordering. Age limit to check in at Villa Copenhagen is 18 years. The hotel reserves the right to cancel the booking onsite if id cannot be shown. Villa Copenhagen is a non-smoking hotel.
2. Validity of price agreement
The agreed prices are binding on both parties, however, the hotel reserves the right to adjust the prices as a result of changes in costs due to increased taxes and fees or other conditions outside of the hotel's control.
3. Changes and cancelations
All changes/cancellations should be made in written notifications to the hotel to be valid. The type of cancellation rules which apply to your booking will depend on the type of booking you have made. Always check which rules apply to your booking, as shown at the time of booking and on the booking confirmation.
The standard cancellation rule is until 4PM (16:00), 1 day prior to arrival. If your reservation is cancelled after that time or in case of no-show, the hotel will charge the first night, tax included, on the credit card provided.
A non-refundable reservation can be cancelled free of charge within 24 hours after the time of booking. Thereafter, the hotel will charge all nights booked, tax included, on the credit card provided, in case of cancellation or no-show.
3.1 Group bookings
For reservations that are in conjunction with a group, specific cancellation rules signed between the hotel and organiser apply. Individual cancellation policies are not valid.
3.2 Contract bookings
For orders placed by customers with a contract with Strawberry, the ordering/cancellation rules stipulated in the contract will apply.
3.3 18-year age limit
For guests who are not travelling with their parents, we have an 18 year age limit. The hotel reserves the right to cancel the booking if no valid ID can be provided.
3.4 Booking with bonus points
The redemption of bonus points presupposes membership of Strawberry and that there are sufficient valid bonus points on the member's account to cover the point costs of the whole stay. Redemption of points is only possible on bookings that are reserved via Strawberry Customer Service and confirmed as a bonus reservation. For cancellations within the ordinary cancellation period, the bonus points used may be refunded, providing that the points have not expired.
4. Payment
4.1 Cash payments
In the case of cash payments, the hotel will require either a cash deposit on check-in, or a credit card guarantee. The hotel accepts cash transactions of a maximum of 8.000DKK per guest.
4.2 Card payments
Strawberry accepts payments from the following credit cards: Visa, American Express, MasterCard, Diners and Eurocard. For orders via our website, we accept Visa, American Express, MasterCard and Diners. By approving these terms and conditions, you also approve that your card is stored and charged for later purchases. The card number is stored securely with our payment provider Nets and we will never have access to the actual card number.
5. Check-in and Check-out
Confirmed hotel rooms are guaranteed to be ready for checking in from 15:00 on the date of arrival.
The check-out time is 12:00 on the departure date.
6. Liability in the event of damage
The guest, or whoever is the guarantor for the room, is responsible for damage to property resulting from negligent or irresponsible behaviour by guests.
Villa Copenhagen is not responsible for any lost, misplaced, or stolen items. Guests are encouraged to keep their personal belongings secure at all times. If any items are found on the premises, they will be kept in our Lost & Found department for a period of 30 days. After this period, unclaimed items may be disposed of at the hotel's discretion. Guests can inquire about lost items by contacting the front desk.
Villa Copenhagen is a non-smoking hotel. In case of infringement of this rule, the hotel will claim compensation for extra cleaning of the room. This charge will be debited from the final bill of the guest indicated as being responsible for the room.
7. Force Majeure
Events outside the control of the parties to this agreement – for example strikes, lock-outs, fire, etc. that make it impossible to fulfil the obligations of this agreement – entitle the parties to cancel the agreement without liability for compensation.
8. Jurisdiction
All disputes that may arise between the parties to this agreement (the guest and the hotel), shall be resolved in accordance with Danish law. If the dispute cannot be resolved, the jurisdiction relating to the location of the hotel premises shall apply, unless consumer relations are subject to mandatory rules.